Brugge Chocolates | European-Style Artisan Truffles in Redmond, WA

🧊 Temperature-Sensitive Products: Our handcrafted chocolates are perishable and sensitive to heat. During warm weather (above 75°F / 24°C), we strongly recommend adding an Ice Pack Bundle ($6.50) to your order to ensure your chocolates arrive in perfect condition.

Processing Time

Orders are processed within 1-3 business days. Custom Build Your Box orders may require an additional day for hand-packing.

During peak seasons (Valentine's Day, Easter, Mother's Day, and the winter holidays), please allow extra processing time and order early to ensure timely delivery.

Shipping Methods & Carriers

We ship via USPS Priority Mail for most orders. Delivery typically takes 2-3 business days depending on your location.

Expedited Shipping: During hot weather, we recommend Next Day Air shipping paired with our Ice Pack Bundle to minimize transit time and ensure optimal product quality.

When We Ship

Orders ship Monday through Friday only
We do not ship on weekends or federal holidays
Orders placed after 12pm PT may be processed the following business day
During extreme heat waves, we may delay shipments to protect product quality

Ice Pack Bundle

Our Ice Pack Bundle ($6.50) includes:

Reusable gel ice pack
Insulated protective bag
Moisture-absorbing materials

We strongly recommend adding an ice pack for any shipment when temperatures at origin, destination, or anywhere along the route may exceed 75°F (24°C).

Note: Ice packs are designed for transit times of 2-3 days. For longer shipping times or extreme heat conditions, please consider Next Day Air shipping.

Shipping Without an Ice Pack

By choosing to proceed without an ice pack, you acknowledge and accept that:

Chocolates may melt or become misshapen during transit
Product quality and appearance may be affected by heat exposure
Brugge Chocolates cannot be held responsible for heat damage
No refunds or replacements will be provided for heat-damaged orders shipped without ice packs

Shipping Destinations

We currently ship to all 50 US states. Unfortunately, we do not offer international shipping at this time due to customs regulations and the perishable nature of our products.

Alaska & Hawaii: Additional shipping charges may apply. We recommend Next Day Air with ice packs for these destinations.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Please monitor your shipment and ensure someone is available to receive the package promptly, especially during warm weather.

Damaged Shipments

If your order arrives damaged due to carrier mishandling (crushed box, obvious physical damage), please contact us within 24 hours of delivery with photos of the packaging and products.

Please note: Melting due to heat exposure during transit is not considered carrier damage and is not eligible for replacement if an ice pack was not included in your order.

Local Pickup

Skip the shipping! Visit us at our Redmond location for in-store pickup:

Brugge Chocolates

15946 Redmond Way, Ste 103

Redmond, WA 98052

Store hours: Sun 9a-5p • Mon 11a-6p • Tue 11a-6p • Wed-Fri 10a-7p • Sat 10a-6p

Shipping Policy